1. General Policy

At Mumbai Express Food Truck, customer satisfaction is our top priority. We strive to provide the best culinary experience with every order. However, if you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Refunds and Returns

2.1 Order Issues: Refunds or replacements will be considered in the following situations:

  • Incorrect items delivered.
  • Items missing from the order.
  • Food quality issues (e.g., undercooked, overcooked, spoiled).

2.2 Non-Eligible Issues: Refunds or returns will not be issued for:

  • Change of mind after the order has been prepared.
  • Items ordered incorrectly by the customer.
  • Delays caused by unforeseen circumstances (e.g., traffic, weather).

3. Process for Refunds and Returns

3.1 Immediate Reporting: Please report any issues with your order immediately upon receipt by contacting our customer service at [insert phone number] or [insert email]. Include your order number, details of the issue, and any supporting photographs if applicable.

3.2 Inspection: Once we receive your complaint, we will inspect the reported issue and notify you of the outcome. If your complaint is valid, we will offer the following remedies based on your preference:

  • Replacement of the incorrect or unsatisfactory item.
  • Refund of the item in question.

3.3 Refund Methods: Refunds will be issued using the original method of payment within 5-7 business days after approval.

4. Exceptions

4.1 Special Promotions: Certain items purchased during special promotions or events may not be eligible for refunds or returns. Please refer to the specific terms and conditions of the promotion.

4.2 Perishable Goods: As our food is perishable, any complaints must be reported within 2 hours of receiving the order to be eligible for a refund or replacement.

5. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us at:

Mumbai Express Food Truck

  • Phone: +1 669-225-1308
  • Email: [Insert Email]
  • Address: 3650 Buckley Street,
    Apt 414, city- Santa Clara, California 
    Zip- 95051